All orders can be cancelled prior to shipment. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled.
All “Return Costs” are at buyer’s expense. Item(s) must be received in original packaging, unused and undamaged. Refund process is initiated after the returned item(s) are received in acceptable condition.
You may request a refund for your purchases if:
- You do not receive them within the estimated time.
- You receive the wrong item.
- You do not want the product you have received.
Please submit your refund request within 48 hours after the expiration of the estimated period of delivery.
- Purchases made using PayPal are refunded to the customer’s account.
- Purchases made by Credit Card are refunded in form of an in-store “Gift Certificate”.
- A Gift Certificates is credited toward a future purchase, equal or greater than its value.
- A Gift Certificate may be used only once and is valid for one year.
We do NOT issue refunds if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control.
Please send your “Request for Refund” messages to :